Field Experience

Software Developer, WinZip Computing, Mansfield CT

Develop, enhance and maintain online shop and web tools written in C and Perl. Develop reporting tools to track sales and product downloads. Ad-hoc and on-demand software development and reporting in C, Perl, PHP, or other required languages. Provide PHP and Javascript programming to web developer; took on role of interim webmaster between 2006 and 2008. Administer Redhat and Gentoo Linux systems; PostgreSQL databases with Slony replication clusters; Apache web servers and CGIs.
2006 — present

Webmaster & Support Specialist, Town of Mansfield, Mansfield CT

Wore many hats: programmer, web master, server & network administrator, software support and tutoring, hardware jockey. Crafted applications on demand. Designed web forms for public & private websites. Created dynamic-content web applications. Received recognition in 2003 ranking of Connecticut's municipal websites. Self-taught Perl, PHP, Javascript, SQL. Drove design/redesign/content updates of website. Sole Linux administrator and MySQL database administrator. Gave support to all Town employees, backup support to school system. Supported mixed Windows, OpenVMS, Linux server and workstation environment.
2002 — 2006

Support Supervisor, Eastern Connecticut State University, Willimantic CT

Supported Faculty, Administration, and Students via phone and in person. Supported Windows & Macintosh, applications of many flavors, and all hardware. Supervised and trained student workers, assisted support efforts and tutored in technical and customer service skills. Provided high-priority desktop help to clients and maintained help desk’s computers. Coordinated 1^st and 2^nd level support.
2002 — 2002

Owner, Benchtop Computers

Part-time general support business. Small business and home support and server administration, training, and consulting, plus a smattering of web programming and original website design.
2001 — Present

Technical Support Supervisor, Pfizer Pharmaceuticals, Groton CT

Supported large internal client base on hardware/software. Mixed environment: Windows & MS Office, VAX, UNIX, Macintosh, and many specialized applications on each. Promoted to specialist support. Promoted into supervisory position, acting as liaison between help desk and large business unit; managed corresponding support unit within help desk, providing specialized support to clients' needs. Self-taught basic chemistry and lab techniques, learned how customers used their applications. Developed time saving techniques in call documentation and call management. Brain-dumped and managed knowledge base. Over 80% First Call Resolution and customer satisfaction.
1998 — 2001