Field Experience

Software Developer, WinZip Computing, Mansfield CT

Develop and maintain website CGIs, proprietary online shop, software registration system, and reporting. Work in C, Perl, and SQL, occasionally in PHP, Bash, and other languages as required. Collaborate with web designers for website needs. Administer Redhat and Gentoo Linux servers, database and web services; create and update custom RPMs for servers. Highlights: Spec'd, designed, and built server back-end for ZipSend service in OO Perl, including e-commerce component, working with web designers and third-party providers 2011; built and currently maintain high availability database cluster with Postgres and Slony; filled in as interim webmaster/designer 2007-2008; mentor new employees.
2006 — present

Webmaster & Support Specialist, Town of Mansfield, CT

Wore many hats: programmer, web master, network administrator, software support, hardware jockey. Developed original applications in Perl, PHP, and ADMINS for staff and public; created dynamic-content web pages. Drove design/redesign/content updates of website; recognized in 2003 ranking of Connecticut's municipal websites. Administered Windows, Linux, OpenVMS server environment, MySQL database server, legacy ADMINS database environment.
2002 — 2006

Support Supervisor, Eastern Connecticut State University, Willimantic CT

Supported faculty, administration, and students via phone and in person. Windows and Macintosh, applications of many flavors, and various oddball hardware. Supervised and trained student workers, assisted support efforts and tutored in technical and customer service skills. Bridged and coordinated 1^st and 2^nd level support.
2002 — 2002

Owner, Benchtop Computers

Experiment that settled into moonlight computer support business. Jack-of-all-trades: small business / home support, server admin, training, consulting, programming.
2001 — Present

Technical Support Supervisor, Pfizer Pharmaceuticals, Groton CT

Technical support for scientific environment. Learned how customers used their applications, picked up basic chemistry and lab techniques. Developed time saving techniques via call documentation and management. Brain-dumped and managed knowledge base. Over 80% First Call Resolution, high customer satisfaction.
1998: 1st level phone support for general support help desk
1998-1999: Specialized support for mail/calendar/task management and Microsoft Office support
2000-2001: Subject Matter Expert — targeted support for research staff, responsible for mini-help desk providing specialized end-user support.
1998 — 2001