Field Experience

Software Developer, WinZip Computing, Mansfield CT

Develop and maintain website backend, proprietary online shop, and software registration; reporting tools; working in C, Perl, PHP, PostgreSQL, Bash, other languages as required. PHP and JavaScript programming for web designer. Built Object Oriented server back-end in Perl for upcoming product. Filled in as interim webmaster between 2006 and 2008. Administer Redhat and Gentoo Linux systems; create and update RPMs for Redhat servers; PostgreSQL databases with Slony replication clusters; Apache web servers and CGIs.
2006 — present

Webmaster & Support Specialist, Town of Mansfield, CT

Wore many hats: programmer, web master, server and network administrator, software support, hardware jockey. Developed original applications for staff, web applications for the public website, dynamic-content web pages. Self-taught Perl, PHP, Javascript, SQL. Drove design/redesign/content updates of website; recognized in 2003 ranking of Connecticut's municipal websites. Administered Windows, Linux, OpenVMS server environment, MySQL database server, legacy ADMINS database environment.
2002 — 2006

Support Supervisor, Eastern Connecticut State University, Willimantic CT

Supported faculty, administration, and students via phone and in person. Windows and Macintosh, applications of many flavors, and various oddball hardware. Supervised and trained student workers, assisted support efforts and tutored in technical and customer service skills. Bridged and coordinated 1^st and 2^nd level support.
2002 — 2002

Owner, Benchtop Computers

Self-employment experiment that went awry and settled into part-time general support business. Jack-of-all-trades: small business / home support, server admin, training, consulting, web programming, original website design.
2001 — Present

Technical Support Supervisor, Pfizer Pharmaceuticals, Groton CT

Technical support for scientific environment. Self-taught basic chemistry and lab techniques, learned how customers used their applications. Developed time saving techniques via call documentation and management. Brain-dumped and managed knowledge base. Over 80% First Call Resolution and customer satisfaction.
1998: 1st level phone support for general support help desk
1998-1999: Specialized support for mail/calendar/task management and Microsoft Office support
2000-2001: Subject Matter Expert – targeted support for research staff, responsible for mini-help desk providing specialized end-user support.
1998 — 2001